TERMS AND CONDITIONS

BOOKING CONDITIONS: SECTION B - Where Vacation Time Travel UK Ltd acts as the Principal/Tour Operator

PAYMENT: £160 minimum deposit per person is payable at the time of booking and the balance due not later than twelve weeks prior to departure date.  In respect of flight only, prices are subject to change without prior notice and can only be guaranteed after full payment has been received (ten working days needed for cheque clearance), with the exception of Airline/Tour Operators surcharges taxes or fuel increases, any extra service charges or VAT passed on to Vacation Time Travel UK Ltd, which in turn may be invoiced to You at any time up to time of departure. An amended invoice for any increase in Taxes, surcharges or VAT applicable to the booking will be sent out where and when necessary.When bookings are made more than twelve weeks before the date of departure using a credit card to pay the deposit, Vacation Time Travel UK Ltd reserves the right without prior notice to the credit card holder to process the outstanding balance, including administration charges, seven days after the balance becomes due if full payment has not been received.  Any late payments may be subject to a late payment supplement. For bookings made within twelve weeks of departure, and where a credit card is given as a deposit, the balance of payment and administration charges will be held against the credit card awaiting receipt of a cleared cheque.  For credit cards/cheques, which do not clear a £12, administration fee will automatically be charged for each occasion a cheque/credit card is presented for payment.

ACCOMMODATION: Vacation Time Travel UK Ltd takes pride in providing its clients with quality properties and value for money.  All properties are inspected on a regular basis. Any dissatisfaction/correspondence/complaints must be put in writing directly to Vacation Time Travel UK Ltd Customer Service Dept., quoting your booking reference and all other relevant information within 28 days of returning home.

VACATION TIME TRAVEL UK LTD will supply any relevant addresses and telephone numbers required for your arrival.

Any security deposits held by Vacation Time Travel UK Ltd will be refunded within 8 weeks of vacating the property provided:

1.        No damage has been caused in or around the property.

2.        Any person occupying the property at the time of occupancy has charged no long distance telephone calls to the house.

3.        Keys are received safely back to Vacation Time Travel UK Ltd head office in England or, where keys have been collected locally they have been returned as instructed.

4.         

SURCHARGES: Where you purchase a package holiday from us the price of your travel arrangements is subject to surcharges on the following items for increase in transportation costs e.g.; fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and Tour Operator/organiser.  Government action such as increases in VAT or any other Government imposed increases.  Even in this case we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums, and any amendment charges but will not be retained from refunds.  Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £1 together with an amount to cover agents’ commission.  If the increase is more than 10% of the holiday price you will be entitled to cancel your holiday with a full refund of all monies paid except for any premium paid to us for holiday insurance and or amendment charges.  Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

Note: Certain flight only bookings are sold on the basis that they are paid and ticketed by a specific date, failure to pay by this date may result in a higher fare being charged or the booking cancelled and any deposits paid/due being lost.

 

CHANGES MADE BY YOU: If you wish to make a cancellation or amendment please do so in writing enclosing the relevant amendment/cancellation charges as shown in the table in Section C.

 

IF WE CHANGE OR CANCEL YOUR BOOKING: Occasionally, we may have to make changes and we reserve the right to do so at any time.  Most of these changes will be minor and we will advise you of them at the earliest possible date.  We also reserve the right in any circumstances to cancel your travel arrangements, e.g, if the minimum number of clients required for a particular travel arrangement is not reached, failure by you to pay the final balance or unacceptable behaviour or for reasons of force majeure.  If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available.  If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in the table below.

Please note that carriers such as Airlines may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.

If we make a major change to your booking, we will inform you as soon as reasonably possible if there is time before your departure.  You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available, or cancelling your booked holiday and receiving a full refund of all monies paid in all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

 

Period before departure within which notice of cancellation or major change is received by us or notified to you	Prices show per adult. Child prices would be  50% of below
More than 84 days	Nil
84 - 56	£10
55 - 28	£20
27 – 15	£30
14 - 0	£40

The compensation we offer does not exclude you from claiming more if you are entitled to do so.

 

FORCE MAJEURE: We regret neither we nor the supplier of the services in question can accept responsibility or pay any compensation where the performance of contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’.  Circumstances amounting to ‘force majeure’ include any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid an event such as war or threat of war, riot, civil strike, strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, Government action and all similar events outside the control of ourselves or the supplier.

 

OUR LIABILITY TO YOU:

(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described.  If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected your travel arrangements.  Subject to paragraph (ii) below our liability in all cases shall be limited to a maximum of X2 of the costs of your travel arrangements.

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements.  We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.

(iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention.  You can ask for copies of these international conventions from our offices (Vacation Time Travel UK Ltd, Registered Office: 20A, Racecommon Road, Barnsley, S70 1BH )

 

PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS:  If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance.  Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings.  Our consent will be given subject to you undertaking to assign any costs and/or benefits received under any relevant insurance policy to ourselves.  We limit the cost of our assistance to you or any member of your party to £5,000.

 

SECTION C – IN RESPECT OF ALL BOOKINGS

PLEASE NOTE: When any of the payment is received against a credit card an administration charge of 3.5% will be made on the total ATOL receipt/invoice.

 

CANCELLATION:  If you cancel your booking before your balance due date you will forfeit your deposit and  must pay £40 per person cancellation charge.  If you cancel after your balance due date you will have to pay the applicable cancellation charges which will be a maximum of 100% of the cost of the travel arrangements, plus the £40 per person cancellation charge. Cheques in payment of cancellation charges should be enclosed with notification of cancellation.

 

INSURANCE:  We strongly advise that you insure against baggage, personal accident, cancellation and curtailment, medical and other expenses and personal money. If we have issued your policy please check your policy carefully to ensure that we have all the relevant information.  This is important as failure to disclose information could invalidate your cover.  Pay particular attention to ages of insured persons and any medical conditions.

 

MAIL:  Unless otherwise instructed by you all mail, i.e. insurance/tickets/invoices, will be sent by First Class post and Vacation Time Travel UK Ltd will take NO responsibility in the event of tickets lost in the post. There will be a subsequent charge for the issue of replacement tickets.  You will be held responsible for any monies due and in some cases this will be the full price of the original ticket.  A form of indemnity will be passed to You to claim the excess cost involved from the airline when/where possible.

 

CLIENTS:  When a booking is made all final details will be read back to you before the booking is confirmed.  Once the booking details have been verbally confirmed by you any alterations/amendments to the booking will be charged at the current rate.  Clients are requested to check their invoice details thoroughly as soon as they are received and inform Vacation Time Travel UK Ltd of any errors or omissions within 5 working days of invoice date by telephone and then registered post.  This ATOL receipt/invoice is the written confirmation of your agreed, confirmed verbal instruction.  Vacation Time Travel UK Ltd will take no responsibility for invoices lost, mislaid, unread, damaged or not received within the above-mentioned period.

 

CARRIER CONDITIONS: All Tickets, Vouchers and Coupons are issued and arrangements made subject to the relevant Carriers’ Conditions.  Copies are available on request to Vacation Time Travel UK Ltd. It is the your responsibility to ensure that all documents are in order and to arrive in plenty of time for checking in at the airport.  Please reconfirm all flight timings with the airline with which you are travelling 72 hours prior to departure.  Please make a note of any reference number or contact name when reconfirming for future reference. In the case of a Passenger being refused permission to board the aircraft because of the failure to reconfirm the flight or behaviour unacceptable to the airline, no refund can be made. 

PASSPORTS, VISAS AND INOCULATIONS:  All Passengers are responsible for their own Passport and Visa requirements and must check with relevant Embassies and/or Consulates or Vacation Time Travel UK Ltd.  For those Passengers holding a British Subject Passport or any other nationality Passport a Visa will be required for most countries worldwide.  Full 10 year Passports are now required for all countries and most countries now require Passports to be valid for at least 6 months after return landing. All children must have their own Passports.  Please check with your own Doctor or Vacation Time Travel UK Ltd whether injections/inoculations are required for your chosen destination.

 

COMPLAINTS: Any dissatisfaction/correspondence regarding your travel arrangements must be reported and put in writing to the local agent/airline immediately (please keep a copy with the management signature on it).  This must also be reported to Vacation Time Travel UK Ltd in England within 36 hours of arrival at resort or within 36 hours of any dissatisfaction/problem. We will deal with your request from England.  Vacation Time Travel UK Ltd reserves the right to liase with the management and/or owners to remedy the situation once notified whilst you are in the resort. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the resort,  the amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If the matter cannot be resolved then it can be referred to the arbitration scheme arranged by ABTA www.abta.com

 

SERVICE AND AMENDMENT CHARGES ON A CONFIRMED BOOKING: In certain circumstances it is necessary to apply a service charge for the services we provide.  Itemised below are the services for which we make a charge and the range of fees charged.

SERVICE	CHARGE
Amendments to confirmed bookings	Supplier’s charge + £40.00 per person (min £40.00 per booking)
Cancellation (in addition to loss of deposit)	Supplier’s charge + £40.00 per person
Refunds back to client	£20.00 per person admin charge (min £40.00 per booking)
Special requests after booking has been confirmed (e.g. vegetarian meals, sky cots, etc)	Supplier’s charge + £10.00 per person (min £40.00 per booking)
Credit card charge	3.5% of total invoice cost (including deposit if this was previously paid by credit card)
Taking promotional vouchers	£20.00 per person (min £40.00 per booking)
Arranging Passports and Visas	Passport/Visa fee + £30.00 per person
Pre-booking airline seats after confirmed booking	Airline charge + £5.00 per person
Pre-booking specialist equipment (e.g. ski packs, etc)	Supplier’s charge + £10.00 per person (min £40.00 per booking)
Accommodation only bookings	Supplier’s charge plus £50.00 per week administration charge
Bookings under £150.00 in value	£20.00 booking fee
Planning tailor made itinerary	£30.00 (deducted from confirmed booking)
International telephone/fax calls	Cost of calls + £5.00
Tickets despatched by insured delivery	£10.00
Tickets despatched by courier	Cost of courier + £10.00
Delivering tickets by hand	£6.00 + 40p per mile. Minimum charge £10.00
Re-invoice of surcharges/additional taxes made by airline/Tour Operator prior to departure	Supplier’s charge +£5.00 per person administration charge (maximum £25.00 per booking)

 

(see PAYMENT above)

These terms and conditions are legally binding from 1 January 2003.

A Court may strike out or override any part of these Terms and Conditions which it considers unreasonable, invalid or unlawful (whether an entire clause or only part of one) and enforce these Terms and Conditions as if the offending part had never been contained in it.